Retail Support
Nesodden, Viken, Norway
ORGANISATION / PARTNERS
BUSINESS MODEL
FACET & LEVEL
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Micro - Company/Organisation
Company/Organisation
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Nano - User, Product, Component & Material
The circularity of products, components, and materials, included in three wider systemic levels, all along the value chain and through- out their entire lifecycle
SOCIETAL READINESS LEVEL & POTENTIAL
FUTURE POTENTIAL
SOCIETAL READINESS LEVEL
CIRCULAR CYCLE PHASE
STATUS & TIMELINE
| Established | 04/2018 | Establishment of the company to provide retail support services. |
| Expansion | 03/2020 | Introduction of Retail Repair to focus on consumer electronics repair and aftersales services in Norway. |
| Nordic Expansion | 04/2023 | Launch of Retail Repair services in Sweden and Denmark, offering a unified repair and service model across the region. |
| Integration of Circular Econom | 01/2024 | Full implementation of circular economy principles, including inventory management, repair tracking, and recycling programs. |
DESCRIPTION
Problem Addressed:
The initiative addresses the growing issue of electronic waste (e-waste) in Nordic countries. With increasing consumer demand for electronics, the disposal of broken or outdated devices has become an environmental challenge. E-waste contributes to resource depletion, pollution, and greenhouse gas emissions.
Challenges Faced:
- Consumer Mindset : Encouraging consumers to repair instead of replacing their devices.
- Logistics : Managing cross-border repair services while maintaining efficiency.
- Technical Complexity : Dealing with the rapid evolution of electronic devices and their repair requirements.
- Cost Management : Offering affordable repair services while maintaining profitability.
Solution:
Retail Repair provides a seamless, standardized repair service across Norway, Sweden, and Denmark. Key features include:
- Inventory Management : Efficient tracking of spare parts to reduce waste.
- Service Transparency : Real-time updates for customers on repair progress.
- Circular Economy Practices : Recycling of non-repairable components and reusing materials where possible.
- Partnerships : Collaboration with major suppliers and retailers to ensure access to original spare parts and technical expertise.
Problem som adresseres:
Initiativet tar opp det økende problemet med elektronisk avfall (e-avfall) i Norden. Med økende forbrukerefterspørsel etter elektronikk har avhending av ødelagte eller utdaterte enheter blitt en miljøutfordring. E-avfall bidrar til ressursutarming, forurensning og utslipp av klimagasser.
Utfordringer som møtes:
- Forbrukermentalitet: Å oppmuntre forbrukere til å reparere i stedet for å erstatte enheter.
- Logistikk: Håndtering av grenseoverskridende reparasjonstjenester samtidig som effektivitet opprettholdes.
- Teknisk kompleksitet: Håndtering av rask utvikling innen elektroniske enheter og deres reparasjonsbehov.
- Kostnadshåndtering: Å tilby rimelige reparasjonstjenester og samtidig opprettholde lønnsomhet.
Løsning:
Retail Repair tilbyr en sømløs, standardisert reparasjonstjeneste på tvers av Norge, Sverige og Danmark. Nøkkelfunksjoner inkluderer:
- Lagerstyring: Effektiv sporing av reservedeler for å redusere avfall.
- Tjenestetransparens: Sanntidsoppdateringer for kunder om reparasjonsstatus.
- Sirkulær økonomi-praksis: Resirkulering av ikke-reparerbare komponenter og gjenbruk av materialer der det er mulig.
- Partnerskap: Samarbeid med store leverandører og forhandlere for å sikre tilgang til originale reservedeler og teknisk ekspertise.
IMPACT
BARRIERS
ENABLERS
MATERIALS & CERTIFICATIONS
| electronics | Electronics |
| Reused products | Electronics |
TECHNOLOGY & LICENSE
DATA & DATA-SHARING
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Circular Case Studies by Circular Regions is licensed under CC BY-NC-ND 4.0
